GyanuSupport
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Frequently asked questions
Which classes and boards does Gyanu cover?
Gyanu is for students in Classes 6 to 12. The boards and subjects offered will be listed in the app at launch.
Is Gyanu available now?
Not yet. The apps are coming soon; nothing on this site can be downloaded today.
How big is a live class?
Up to 80 students attend one class. Each student sees their own group of 40 for chat, teams and the Q&A queue, and everyone shares the teacher's video and board.
Can my child be seen or heard in class?
No student camera is ever used. A student can speak only if the teacher allows it.
Can students record classes?
No. The Gyanu server records every class and enrolled students replay it in the app. Screen capture is blocked where the platform allows.
What if my child misses a class?
Recordings appear in the app after the class, once processing is done.
How do parents give consent?
A one-time code is sent to the parent's mobile number. We record who consented, when and to which version of the policy. See the draft Privacy Policy.
What does it cost?
Prices and plans will be shown in the app before you pay. We have not published any here.
How are payments handled?
Through a payment gateway. Gyanu does not store card numbers or UPI PINs.
How do I delete my child's data?
Write to the contact address; a parent can withdraw consent and ask for erasure. See the draft Privacy Policy for what we must keep and for how long.
Contact us
This form opens your own email program with the message filled in; nothing is sent until you press send there. You can also write to hello@gyanu.taxifo.com (placeholder mailbox).